Privacy Policy

Who we are

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NeuralNode Privacy Policy

Effective Date: (the date of last revision)

NeuralNode (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy of all individuals who use our automated social media posting platform (the “Services”). This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information. By using our Services, you consent to the collection, use, and disclosure of your information as described herein. This Policy is governed by applicable law in India and incorporates standards under international laws such as the EU’s GDPR and California’s CCPA. We operate as the data controller for the information described below.

Information We Collect

  • Personal Data: We collect personal identifiers you provide, including your name, email address, postal address, telephone number, date of birth, and other contact or identifying information. We also collect professional data such as your job title, company name, and business contact information.
  • Account and Usage Data: We collect account credentials (e.g. username and password), profile data, and any content you post or upload using our Services. We automatically collect log data and device information (IP address, browser type, operating system, pages visited, access times, and similar usage details) to administer and secure our platform. This may include cookies and tracking technologies in accordance with our Cookie Policy.
  • Payment and Billing Data: If you make purchases, we collect payment-related information (e.g. credit card number, bank information, billing address). Such data is typically collected through third‑party payment processors (e.g. Stripe) and shared with them as necessary to complete transactions.
  • Third-Party Data: If you link your social media or other third‑party accounts (e.g. for auto-posting), we collect and process information obtained from those services (such as social media profile data and authorization tokens), as permitted by you and the third party’s terms.

The above categories cover all forms of personal and professional data, as well as payment details, that you may provide or we may receive. We may also derive additional information (e.g. anonymized usage patterns) from the data we collect. We do not collect sensitive personal data (e.g. health or biometric data) unless you explicitly provide it and consent.

How We Use Your Information

We use collected data for legitimate operational and business purposes, underpinned by lawful bases as required by law. In particular, we may use your information to:

  • Provide and Maintain the Services: To register your account, verify your identity, enable your use of the Service, process transactions, manage subscriptions, and perform contractual obligations.
  • Communicate: To send you service-related notices, updates, and administrative messages. We may also send marketing communications (e.g. promotions) with your consent or under our legitimate business interests; you may opt out of marketing at any time.
  • Process Payments: To process payments, prevent fraud, and comply with billing obligations (contractual necessity or legal obligation under Article 6(1)(b)–(c) of the GDPR).
  • Security and Fraud Prevention: To monitor for suspicious activity, detect and prevent security incidents, and protect the integrity of our network. Such processing is necessary for our legitimate interests in ensuring network security.
  • Service Improvement: To analyze usage and improve our Services, product development, research, and analytics. This includes internal reporting and trend analysis under our legitimate interests in enhancing service quality.
  • Legal Compliance: To comply with legal obligations (e.g. tax, audit, or record-keeping laws) and protect our rights (e.g. in litigation or enforcement of contracts).
  • Business Operations: For internal business purposes such as accounting, data aggregation, machine learning model training, and performance auditing under our legitimate interests (subject always to the balancing test required by law).

We will not use your information for purposes that are materially different from those listed above without providing appropriate notice. We do not sell your personal information to third parties. For clarity, sharing data with affiliates or service providers to operate our business (as described above) is not considered a “sale” under applicable law.

Legal Basis for Processing (GDPR)

Under the EU General Data Protection Regulation (GDPR), we rely on one or more lawful bases for each processing activity. These include:

  1. Contract Performance: Processing that is necessary to perform our contract with you, such as providing the social media posting service you requested.
  2. Legal Obligation: Processing required to comply with our legal obligations (e.g. financial record-keeping, responding to lawful requests).
  3. Legitimate Interests: For our legitimate business purposes, such as ensuring security, preventing fraud, improving the Services, and marketing (provided we balance these interests with your rights). For example, Recitals 47–49 of the GDPR expressly recognize fraud prevention and network security as legitimate interests. We have conducted a balancing test and determined that our legitimate interests generally prevail, as users benefit from these services (e.g. security features and service enhancements). You may object to processing based on legitimate interests at any time (see Your Rights below).
  4. Consent: In limited cases (such as optional marketing emails), processing is based on your consent, which you may withdraw at any time.

We will always identify the legal basis (e.g. “performance of contract”, “compliance with legal obligations”, “legitimate interests”) relevant to each purpose within the services.

Data Sharing and Third Parties

We share personal data with third parties only as necessary to operate our business and as permitted by law:

  • Service Providers and Processors: We use third-party vendors (e.g. payment processors like Stripe, hosting providers, analytics platforms, customer support tools) to perform services on our behalf. These parties are authorized to use your data only as necessary to deliver those services.
  • Social Media Platforms: To post content on your behalf, we may send information (such as your scheduled posts) to social media platforms per your instructions and their API policies.
  • Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred to the successor or purchaser subject to confidentiality obligations.
  • Legal Disclosures: We may disclose personal information if required by law, regulation, legal process (e.g. subpoena), or governmental request. We will notify you of any such disclosure unless prohibited by law.

We do not share or disclose personal data for purposes of cross-context behavioral advertising or data brokering. We only share aggregated or anonymized data, which cannot reasonably be used to identify you, with third parties for analytics or research.

Data Transfers and Security

Our servers are located in India (or other countries where we operate); if you are located outside India, your data may be transferred internationally. We will take commercially reasonable steps (such as using Standard Contractual Clauses or relying on adequacy decisions) to ensure that any international transfers comply with legal requirements and that your data is protected.

We implement industry-standard security measures (encryption, access controls, monitoring) to protect your data. However, no Internet transmission or storage can be guaranteed 100% secure. We disclaim any liability for unauthorized access that is outside our control, subject to applicable law.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined above, or as required by law. For example, we may keep certain records after account deletion to comply with legal obligations or to protect our legitimate interests (e.g. fraud prevention, dispute resolution). When data is no longer needed, we will securely delete or anonymize it. Notwithstanding your account deletion request, we reserve the right to retain information to the extent permitted by law for business continuity and operational purposes.

Your Rights

Depending on your jurisdiction, you have certain rights over your personal data:

  • Access and Portability: You may request access to the personal information we hold about you and obtain a copy in a structured, commonly used format.
  • Correction: You may correct or update incomplete or inaccurate information that we hold about you.
  • Deletion: You may request deletion of your personal data (account removal). Upon account deletion, we will deactivate your profile, but note that some data may be retained as described above (for legal compliance or our legitimate interests).
  • Restriction of Processing: In certain cases, you may ask us to suspend processing your data while we verify or address a dispute.
  • Objection: You have the right to object to processing based on legitimate interests or direct marketing. We will cease processing for those purposes if required by law.
  • Consent Withdrawal: If processing is based on consent, you may withdraw consent at any time (without affecting prior lawful processing).
  • Right to Lodge Complaint: You may lodge a complaint with a data protection authority if you believe your privacy rights have been violated.

For California residents under the California Consumer Privacy Act (CCPA) and its amendments (CPRA): you also have the right to know what personal information we collect and how we use it, to delete personal information we collected from you (subject to exceptions), and to opt out of any sale or sharing of personal information. We do not sell your personal information as defined by the CCPA. We will not discriminate against you for exercising any of these rights.

To exercise any rights, please contact us at the contact information listed below. We may require verification of your identity and will respond within legally mandated timeframes.

Children’s Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you are under the age of majority in your jurisdiction, you may use our Services only with the involvement of a parent or legal guardian. Under the GDPR, if you are under 16 years old (or the applicable lower age in your member state, not below 13), lawful processing requires parental consent. If we learn that a child’s data was collected without proper consent, we will promptly delete that data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes (for example, via email or a notice on our website) and update the “Effective Date” at the top. Continued use of the Services after the changes constitutes acceptance of the revised Policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, or wish to exercise your data rights, please contact NeuralNode’s Data Protection team at the address or email provided on our website. We will attempt to answer your inquiry promptly and in compliance with applicable law.

NeuralNode Terms of Service

Effective Date: (the date of last revision)

These Terms of Service (the “TOS”) constitute a legal agreement between you (“User”) and NeuralNode (“Company”, “we”, “us”, or “our”). They govern your access to and use of NeuralNode’s automated social media posting platform and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these TOS and all terms incorporated herein by reference (including the Privacy Policy above). If you do not agree to these terms, do not use our Services.

1. Eligibility and Accounts

You must be at least the age of majority in your jurisdiction (e.g. 18 in India) to use the Services. Use by minors is only permitted with parental or guardian consent, and we may require parental approval. When you create an account, you agree to provide true, accurate, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify us immediately if your credentials are compromised.

2. License and Use of Services

Subject to your compliance with these TOS, NeuralNode grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services strictly in accordance with these terms. You may use the Services only to manage and publish content to social media accounts that you own or are authorized to manage. You may not resell, distribute, or exploit the Services beyond your personal or business use as permitted.

NeuralNode reserves all rights not expressly granted. The software, user interface, designs, text, graphics, and logos of NeuralNode (the “Platform Content”) are the Company’s intellectual property. All intellectual property rights in the Services and Platform Content are owned by NeuralNode or its licensors. You may not copy, reproduce, distribute, publicly display, or create derivative works of any portion of the Services or Platform Content without prior written consent from NeuralNode. Any trademarks, service marks, or trade names appearing in the Services are proprietary to NeuralNode.

3. User Content and Conduct

You retain ownership of all content that you upload, post, or otherwise submit to the Services (“User Content”). By submitting User Content, you grant NeuralNode a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and distribute such content as necessary to provide and improve the Services. You represent that you have all rights in your User Content and that its use as contemplated by these TOS will not violate any third-party rights.

You agree not to use the Services to transmit any content that is illegal, defamatory, infringing, harassing, or otherwise objectionable. You shall comply with all applicable laws and regulations when using the Services. NeuralNode reserves the right to remove or disable access to any User Content that violates these rules or for which it receives a bona fide complaint. Violation of these conduct requirements may result in termination of your account.

4. Payments and Fees; No Refunds

Some features of the Services may require payment of fees. By subscribing or making any purchase, you agree to pay all charges specified at the time of the transaction. Fees are exclusive of all taxes, and you are responsible for any applicable taxes or duties. Payments are processed by third-party payment providers (e.g. Stripe) and are subject to their terms and privacy policies.

All fees are non-refundable and non-transferable, except as explicitly stated by us or required by law. Without limiting the foregoing, if you cancel your subscription or withdraw from the Services, we are under no obligation to issue you a refund (even on a prorated basis) for any fees already paid. This “no refund” policy is standard for digital subscription services.

5. Termination and Suspension

NeuralNode may terminate or suspend your access to the Services immediately, without prior notice or liability, if you breach any provision of these TOS or engage in conduct that we, in our sole discretion, deem harmful to NeuralNode or other users. Upon termination, your right to use the Services ceases, but any provision of these TOS that by its nature should survive termination (including warranty disclaimers, limitations of liability, and intellectual property provisions) will remain in effect. Termination will not entitle you to any refund of fees.

6. Intellectual Property Rights

All content and technology underlying the Services (including software, patents, trademarks, trade secrets, and copyrights) are the exclusive property of NeuralNode or its licensors. You acknowledge that nothing in these TOS grants you any ownership rights in the Services or Platform Content, except for the limited license expressly granted above. Any unauthorized use of the Services’ intellectual property is strictly prohibited.

7. Disclaimers of Warranty

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NeuralNode makes no representations or warranties of any kind, express or implied, regarding the Services. We expressly disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, security, uninterrupted availability, or non-infringement. We do not warrant that the Services will meet your requirements or that any defects will be corrected. Your use of the Services is at your sole risk.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NeuralNode (and its officers, directors, employees, and agents) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or business interruption, arising from or related to these TOS or the Services, even if advised of the possibility of such damages. Our entire liability, and your exclusive remedy, for any claim arising under these TOS shall be limited to the amount paid by you for the Services during the twelve (12) months preceding the event giving rise to the claim (or, if no fee was paid, a nominal amount of $10 USD). Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold NeuralNode and its affiliates harmless from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or in any way connected with (a) your breach of these TOS, (b) your violation of any law or rights of a third party, or (c) your User Content. We reserve the right to control the defense and settlement of any such claim.

10. Governing Law and Dispute Resolution

These TOS are governed by and construed in accordance with the laws of India, without regard to conflict of laws rules. Any dispute arising out of or related to these TOS or the Services shall be subject to the exclusive jurisdiction of the courts located in Kolkata, India, and you consent to personal jurisdiction in those courts.

11. Modifications

NeuralNode reserves the right to modify these TOS at any time by posting revised terms on our website or via email notification. The date of the latest revision will be updated at the top. Your continued use of the Services after any changes indicates your acceptance of the new terms. It is your responsibility to review the TOS periodically.

12. Miscellaneous

These TOS (together with the Privacy Policy and any other referenced policies) constitute the entire agreement between you and NeuralNode regarding the Services. If any provision is held invalid, the remainder will continue in full force. Our failure to enforce any right or provision will not be deemed a waiver of such right or provision.

13. Contact Information

For questions about these Terms, please contact NeuralNode at the contact information provided on our website.